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AI Chat

Definition: The AI Chat handles initial lead engagement by asking qualifying questions, responding to FAQs, and nudging leads toward a booked appointment or human rep.

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Key Capabilities

  • Answers common questions (hours, pricing, team, etc.)
  • Qualifies leads based on customizable criteria
  • Books meetings or escalates to a human if needed
  • Operates 24/7 to maximize conversions

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Best Practices

  • Use clear, simple language in AI prompts
  • Guide the AI with structured flows (e.g. greet → qualify → offer to book)
  • Set handoff logic for edge cases and objections

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Example Prompts

💬 AI Message 1:
Hi! 👋 This is Brooke from Radiance Medspa. Thanks for checking us out!
Are you looking for help with acne, anti-aging, or something else?

👤 Lead Response:
I’m mostly interested in treating acne scars.

💬 AI Message 2:
Got it! Acne scar reduction is one of our specialties 🌿
We typically recommend a microneedling + serum combo — would you like to see before/after results or check pricing?

👤 Lead Response:
Yeah, show me results.

💬 AI Message 3 (Image + CTA):
Here’s a few client transformations 👇
[Image carousel or link]
📅 We’re offering a free consultation this week — want me to help you book a time?

👤 Lead Response:
Sure, that’d be great.

💬 AI Message 4:
Amazing! We have openings this Thursday or Saturday. Which works best for you?

👤 Lead Response:
Saturday works.

💬 AI Message 5:
All set — I’ve reserved your consult for Saturday at 11:30 AM! ✅
We’ll text you a reminder. Let us know if you have any questions before then 💙

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📘 Why This Works: - KEEP IT SIMPLE !

  • Natural language flow (no robotic tone)
  • Asks one question at a time to avoid overwhelm
  • Presents value before asking for booking
  • Feels like a real assistant, not a spam bot