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Handling Objections

Definition: Train the AI and team to respond effectively to common objections during sales outreach.

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Common Objections

  • “I’m not interested”
  • “Too expensive”
  • “Not the right time”
  • “We already use a tool for this”

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Response Framework (A.R.E.)

  • Acknowledge: “Totally understand”
  • Redirect: “Out of curiosity, what are you currently using?”
  • Explain: Share quick benefit or differentiator

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AI Implementation

  • Load objection keywords into fallback logic
  • Pre-script soft, respectful rebuttals with clear exits